FAQs
Frequently Asked Questions
Golfers are passionate about their game, and we encourage our customers to ask questions that help them learn more about their equipment and our Callaway technology. We receive a variety of questions about Callaway products and services; below are some frequently asked questions we receive.
Orders, Shipping & Tracking
When will my order ship?
Orders shipped via UPS Standard typically take up to 2 business days to arrive from the time the package leaves our facility. We typically ship all Standard UPS service parcels within 1-2 business days, Monday through Friday, pending verification. UPS Standard service orders placed on Saturdays, Sundays, and Mondays may be delayed for an additional 24-48 hours due to high order volume over the weekend. Should you wish to receive your order sooner, please use our express delivery service. We do our best to deliver all express delivery orders placed before 11am (UTC+0) on the next business day.
How can I track my order once it ships?
You will receive a shipping confirmation email and tracking number when your order leaves our facility. We use UPS for all of our shipments. You can use the tracking number provided in your shipping confirmation to track the progress of your shipment at ups.com.
It has been more than 3 business days since I placed my order — why haven't I received a shipping confirmation?
All orders are subject to a security review process, which may take longer during peak periods. In some cases, orders may take up to 5 working days to be dispatched from our warehouse, but you should still receive your order within the delivery timeframe stated on your order confirmation. Once your order is reviewed, the package will be shipped, and you will receive an email with the tracking information sent to the email address on your account.
Can I cancel my order or change it before it ships?
Once an order is placed, we start processing it immediately to ensure you receive your items as soon as possible. Unfortunately, this means we are unable to accommodate any changes to the order. This includes cancelling all or part of the order, changing the shipping address or method, and adding, replacing, or removing items from the order.
Can I make changes to my order?
Unfortunately, we can't make changes to your order after it's placed. Therefore, we recommend you carefully check your item details and shipping information before ordering.
Payments, Taxes & Charges
What payment methods can I use?
We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
Once you place your order, we'll place an authorization hold for the order amount. This means its cost will be set aside on your card. However, your card will not actually be billed until your order ships.
Will there be any additional duties and taxes?
The prices you see include all duties, taxes, and customs fees (if applicable). We won't charge you anything else.
Will I be charged additional taxes or fees when I get my order?
Good news: there's no need to worry about additional fees or taxes. We'll never charge you more than the cost you see at checkout. However, your credit card company may have a surcharge for international transactions. Such charges are out of our control, unfortunately. If you're not sure, get in touch with your bank or credit card company for more information regarding international transaction fees.
Why is there a pending charge on my card?
When you place an order with a credit card, the amount is temporarily reserved on your card, but you won't be charged until your order is shipped.
For debit card transactions, you will likely see this as a pending transaction right away, but your bank will only transfer the funds to us upon shipment.
This hold is temporary. If your order experiences any delays, we may request your bank to extend the hold until we ship your items.
Should your order be cancelled for any reason, we will instruct your bank to lift the hold and return the funds to your account. This process typically takes 7 to 21 days, depending on your bank's policies. Please contact your bank for more details.
My order was cancelled — why is there still a charge on my card?
When an order is cancelled, you may have a pending authorization which is not an actual charge. If you paid with a debit card, it could take three to five business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove.
Products & Warranty
Do my clubs come with headcovers?
All Callaway Golf Europe Certified Pre-Owned woods, hybrids & putters are shipped with a Callaway Golf headcover. "Outlet" category products are guaranteed a matching product-specific Callaway Golf headcover. All other club conditions will include at least a generic Callaway Golf headcover where the matching headcover is unavailable. Unless the purchased club condition is "Outlet" we can unfortunately not guarantee that it includes a matching headcover and customers should assume that the generic Callaway headcover will be included. Original Callaway Golf Headcovers: Provided we have stock, you may purchase an original model-specific headcover. These are available in various conditions.
Can I customise my Certified Pre-Owned Callaway clubs?
Unfortunately, Callaway Golf Europe does not offer customisation on any pre-owned clubs.
Do my Callaway Golf Europe Certified Pre-Owned clubs come with a warranty?
Callaway Golf Europe Certified Pre-Owned warrants its golf clubs are free of defects in material and workmanship for a period of twelve (12) months following the date of purchase from CGPO. CGPO will, without charge to the customer, repair the club or any part thereof which proves to be defective during normal use within the first twelve months after the date of purchase or, at its option, replace the club with a new or refurbished club. Paint and other cosmetic finishes, subject to normal wear and tear, like ball marks or scratches on the club head caused by ball strikes or failure to use headcovers, are not covered by this warranty but can be repaired for a fee. For full details, see our Warranty Information page or contact us.
Can I have my order gift wrapped?
At this time, we're not offering gift wrap or shopping bags with deliveries. You may want to inform the lucky gift recipient, so they know to expect a parcel!